Returns & Refunds

Return Information

Need to return something? Fill in this form and send it back to us along with the item/s in their original condition with tags, through recorded delivery.

Please return your item/s within 14 days of receiving your delivery. Send the goods back to us including the returns form to the address below:

Stiven Limited
12C Kilspindie Road

Goods can be cancelled up to 7 working days after the day on which you receive such goods. Customers wishing to cancel an order can do so by emailing Notification that your order has been cancelled will be sent to your email address.

You have the right to examine goods once you have received them. In doing so, however, you must not tamper, damage or otherwise remove any hygienic seals on the Goods.  Refunds will only be given where cancelled goods are returned to us undamaged and unused including where hygiene seals have not been tampered with, damaged or removed.

Refunds will be made within 72 hours after return of goods or cancellation. Any goods cancelled after this time will not be eligible for a refund.