How we use your information
This privacy notice tells you what to expect when stiven.co.uk collects personal information. It applies to information we collect about:
- Visitors to our website
- Job applicants and our current and former employees.
- Customer and Supplier Information
- Visitors to our websites
When someone visits www.stiven.co.uk, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behavior patterns. We do this to find out things such as the number of visitors to the various parts of the site.
This information is only processed in a way which does not identify anyone. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We use a third-party provider, Sendinblue, to deliver our e-newsletters. We gather statistics around email opening and clicks using industry-standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see Sendinblues GDPR . If you would like to opt-out of these emails you can do so by clicking on the unsubscribe link in the footer of each email we send you.
Content Management System
We use a CMS developed by MTC Media to publish our website. We use a standard service to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it. For more information about how MTC processes data, please click visit https://www.mtcmedia.co.uk/about/privacy-policy.
People who contact us via social media
We use several social media sites. If you send us a private or direct message via social media, the message will be stored according to the Data policy of the respective site.
People who call us
When you call Stiven, we collect Calling Line Identification (CLI) information. We use this information to help improve its efficiency and effectiveness.
People who email us
We use Transport Layer Security (TLS version 1.2 or above) to encrypt and protect email traffic in line with the government. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
Our customer and supplier data is held within DP&L Holdings systems and is processed and stored in the UK within a secure environment.
Job applicants, current and former Stiven employees
Key Personnel is the data controller for the information you provide during the process unless otherwise stated. If you have any queries about the process or how we handle your information, please contact at email@example.com
All information you provide during the process will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary. We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes or store any of your information outside of the European Economic Area. The information you provide will be held securely by us and/or our data processors whether the information is in electronic or physical format.
We will use the contact details you provide to us to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for. For more information on how Key Personnel gather and handle your personal data, please follow - https://www.keypersonnelagency.co.uk/privacy-policy/.
Under the Data Protection Act 1998, you have rights as an individual which you can exercise in relation to the information, we hold about you.
We may pass your personal data to third parties such as suppliers or debt recovery agents and subcontractors to us. You can read more about these rights here – https://ico.org.uk/your-data-matters/
Complaints or queries
Stiven tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading, or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Stiven's collection and use of personal information. However, we are happy to provide any additional information or explanation needed. If you want to make a complaint about the way we have processed your personal information, you can contact the manager here.
Access to personal information
Stiven tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:
- Give you a description of it;
- Tell you why we are holding it;
- Tell you who it could be disclosed to; and
- Let you have a copy of the information in an intelligible form.
- To make a request to Stiven for any personal information we may hold you need to put the request in writing addressing it to our IT Department at the address provided below.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the Information Governance department.
Disclosure of personal information
In many circumstances, we will not disclose personal data without consent.
You can also get further information on:
- Our instructions to staff on how to collect, use and delete personal data; and
how we check that the information we hold is accurate and up to date.
- Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 05/01/2022.
How to contact us
12C Kilspindie Road
If you have a complaint or suggestion about the Company, then please contact us through the Compliance department details above. Or alternatively, you can contact the ICO directly on 0303 123 1113 or at https://ico.org.uk/global/contact-us/email